• Onsite End user support based on tickets received in ITSM tools.
• Provisioning of onboarding new users with all required access and configured hardware
• Support remote users with their request and incident and configure and ship the hardware assets.
• Perform remote troubleshooting for users working remotely.
• Install and configure end points assets for provisioning.
• Support printer issues across the campus
• Providing desk side assistance based on user request.
• Providing white glove support for executives
• Manage the hardware repairs and inventory management.
• Manage data cleanup before disposal of assets.
• Co-ordinate with disposal company for assets disposals.
• Provide smart hand support for Network and server devices.
• Should be able to travel (Drive down) to remote locations when necessary.
• Provide support for conferencing solutions and events.
• Co-ordination with multiple stake holders / Third party Vendors for break-fix.
• Flexibility to work in shifts for 24x7 support.
• Must be able to lead the critical outage calls.
• Create the Standard Operating Procedure and update the
• Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades

Job Type: Full-time

Salary: $60,577.99 - $70,362.74 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years
• 11 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Kindly Mention Current Location OR ZIP Code
• Please Mention your Work Authorization (USC OR GC)

Experience:

• ("End User Support" OR "IT Support"): 10 years (Preferred)
• ("ITSM" OR "ServiceNow" OR "Remedy"): 8 years (Preferred)
• ("Shift Work" OR "24x7 Support": 8 years (Preferred)
• Shift Work (24x7 Support): 6 years (Preferred)

Ability to Relocate:

• Framingham, MA: Relocate before starting work (Required)

Work Location: On the road